Service Policy

Welcome to Elder Retreat Pro, a premier sanatorium for seniors located at 1 Mountain Avenue, Banff, Alberta T1L 1H8, Canada. This policy is effective in 2025 and outlines our commitment to providing exceptional care while maintaining your privacy and trust.

At Elder Retreat Pro (Business ID: 631797334), we offer a comprehensive range of services tailored to the unique needs of our residents, including wellness programs, personalized care plans, and recreational activities designed to enhance quality of life.

We collect personal information such as medical history and contact details to deliver safe and effective care. All data is handled with the utmost confidentiality and stored securely in compliance with applicable regulations.

Our transparent pricing model ensures there are no hidden fees. We provide clear details on rates and payment options at the outset, so you can plan your stay with confidence.

If you need to cancel or modify your reservation, please notify us at least 48 hours in advance for a full refund. For cancellations made later, partial refunds may apply as outlined in our terms.

We employ qualified healthcare professionals and offer 24/7 support to ensure the health, safety, and comfort of all residents. Our serene mountain-side location promotes relaxation and healing.

By choosing Elder Retreat Pro, you gain peace of mind knowing you or your loved one is in the care of a trusted facility with a proven track record of excellence and compassionate service.

To learn more or to arrange a visit, please complete our inquiry form or call us directly at +14162851254. We are dedicated to answering your questions and assisting with your needs.